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Overview & Photos

Rooms

Amenities

About

Reviews

Map

Aiden Austin City Hotel

Austin South - Airport (AUS)

4-Star Hotel

8.3

Excellent

1116 Reviews

Top Reasons to Book

Guests Love It
Guests give this property a very good rating of 8.3/10
Top Rated Location
Guests rate the location 8.3/10
Very Clean
Guests rate the cleanliness 8.2/10

8.3

Guest Rating

Cleanliness

8.2

Staff

8.2

Location

8.3

Top Amenities

Free Breakfast
Free Parking
Wheelchair accessible
Free Wi-Fi
Restaurant(s)
Non-Smoking Rooms Available
Fitness center
Hot tub/Whirlpool

Rooms

Amenities

Free Breakfast
Free Parking
Meeting/Banquet Facilities
Safety Deposit Box
Air Conditioning
Bar
24-Hour Front Desk
Express Check-In/Check-Out
Elevator
Coffee shop
Hair dryer
Microwave
Coffee/tea maker
Refrigerator
Heating
Wheelchair accessible
On-site parking
indoor pool
outdoor pool
vending machine
telephone
kitchenware
blackout curtains
Family Rooms
Free Wi-Fi
Restaurant(s)
Closet
Daily Housekeeping
English
Spanish
Non-Smoking Rooms Available
gift/souvenir shop
Electric vehicle charging station
Kids' pool
carbon monoxide detector
Smoke alarms
Fire extinguishers
Bicycle parking
Guests can opt-out of daily cleaning service
Staff follow all safety protocols as directed by local authorities

About

Hotel Features

One mile from Lady Bird Lake, in the vibrant Travis Heights neighborhood of Austin, Texas, this hotel offers a free hot breakfast as well as a refreshing outdoor pool. Aiden by Best Western @ Austin City Hotel features guestrooms with free high-speed internet access, microwave and refrigerators. Guests will also enjoy a contemporary fitness center and relaxing hot tub at this pet-friendly hotel.

Guest Policies

Check-in	After 16:00
Check-out	Before 11:00
Room Rates	All rates displayed are for double occupancy unless otherwise noted.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note: one person may only book a maximum of 5 rooms. Contact the hotel directly for further information. Guests must be 21 years of age or older to check-in.

Reviews

8.3

Staff
8.2
Cleanliness
8.2
Location
8.3

3
Poor
Apr 17, 2025
Tammy
family with young children
DO NOT STAY HERE!!
- What did you like most?
  Not much. Staff was friendly.
- Was there anything you didn't like?
  Room smelled bad, bed was broken down and very uncomfortable, also the bed clothes smelled bad. There were roaches. Our coffee creamers were curdled in our in room coffee set up. The pool and hot tub closed too early. The location is near things to do but the gates to all but the front entrance were closed and locked which made it very hard to get back to the hotel because the only useable entrance is on a one way access road. GPS kept sending us around in circles trying to get us to go in the locked gate. Very frustrating!! Got a text from management checking if everything was ok. I told them all the problems and all I got was an automated response! Never did they contact me with a solution! Will NEVER STAY THERE AGAIN!!
8
Very Good
Apr 17, 2025
Laura
young couple
Just what we needed
- What did you like most?
  The property itself was awesome with a great pool and other amenities and plenty of free parking. It was close to everything but not exactly walking distance to anything. Would stay here again for sure!